SoftwareONE Customer success manager- Skype for Business in Bangalore, Indiana
Globally headquartered in Stans, Switzerland with a local presence in 80+ countries, our 3,000+ technology experts help our customers optimize all aspects of their software portfolio, leveraging our extensive technical and commercial expertise and strong knowledge of and relationships with all main publishers, such as Microsoft, Adobe, IBM, VMware, Oracle, Citrix, Symantec, McAfee, and many more.
We have been growing by over 30% year on year for the last 10 years and our revenue is over 7bn USD in Sales.
Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareONE leaders are energized, super agile and are laser focused on delivering world class Customer Satisfaction and results.
Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction.
They are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.
on how SoftwareONE has been transforming the industry.
Maintain operational direction, ensuring quality of service delivery, and maintaining customer satisfaction.
Manage the timely resolution of customers’ technical support requests, using appropriate re- sources and escalation paths where necessary.
Ensure that business objectives are achieved by focusing on delivery execution and that best practices are followed.
Required to collaborate and share best practices to provide services of the highest quality.
Provide input and executes on the service business plan
Conduct quarterly business review with customer stakeholders providing insight on; SoftwareONE Service usage, Microsoft Service usage and opportunities for spend optimization, new features or capabilities released within Skype for business/ Unified communications that could enable a goal within the customer business.
Completes Root Cause Analysis of critical and major Incidents raised by customer to optimize experience for customer, SoftwareONE or partners.
Provide technical and systems management advisory services.
Ensure skills transfer and customer readiness through the remote delivery of workshops, training events, and so forth.
The development and maintenance of a working knowledge of current and future Microsoft Azure, Skype for business and Microsoft Office 365 products and technologies.
Drive and accelerate spend adoption through advising customers on best practices for using SoftwareONE or Microsoft solutions.
Relay market needs and requirements back to internal SoftwareONE Global Service teams
Mentor team members and assist them with their professional development
Provide input to target Account Business Plans to position SoftwareONE Services
Provide thought leadership in highly complex projects/programs throughout the pre-sales and initial planning process
Relevant experience of 3+ years in a service delivery/ customer management role.
Experience in Office365 or Azure delivery and implementation.
Confident individual that’s highly motivated and results oriented
Experience in Service Delivery Management
Ability to converse with senior customer stakeholders
Desire to work in fast-paced, challenging environment
Program management or services experience deploying technology solutions
Excellent communications skills with the ability to manage challenging conversations in a professional manner
Listening to customers, probing for business process pains and opportunities, in an effort to meet or exceed their expectations.
Good presentation skills
Being able to work effectively with anyone with different skillset
Background in technology services
Performed work within the relevant technology realm in a delivery capacity
Understand the implication of change though the implementation of technology to the business
Strong structural work methods, multitasking and time management skills
Solid problem solving and assertive consultative skills
Strong in project management and project leadership
Skills in business process analysis