Wyndham Destinations Desktop Services Technician in Carmel, Indiana
Wyndham Destinations is seeking a Desktop Services Technician in Carmel, Indiana. The Desktop Support Technician will be responsible for providing technical support to our corporate and remote locations for computers, peripherals and applications. The Desktop Support Technician will also be responsible for the successful completion of Desktop related projects.
Job responsibilities include, but are not limited to:
Provide desk side end user and phone support to our local and remote customers while resolving all Incidents within each BU’s identified service levels.
Perform installs, moves, adds and changes (IMAC) to meet customer needs.
Identify and escalate situations requiring urgent attention to the Senior Manager or the appropriate support organization
Document and communicate reoccurring issues to the appropriate teams and assist with establishing a long-term resolution.
Responsible for special projects as needed related to the support we provide our customers or the support of our IT environment.
Participate in on-call rotation to ensure support coverage for emergency situations.
Excellent Oral and written communication skills
Strong customer service orientation
Must be able to work independently
Strong problem analysis and problem-solving skills
Planning and organizing skills
Attention to detail
Current CompTIA A+ certification
ITIL v3 Foundations a plus
2 years’ experience within the Information Technology field, providing support of desktops, laptops, software and peripherals both locally and remotely
Experienced with replacing/installing hardware/software on PC’s locally and remotely
Experience removing viruses and spyware using various tools
Experience troubleshooting basic network, software and printing problems locally and remotely
2 years’ experience with various PC imaging technologies
2 years’ experience supporting Microsoft PC Operating Systems and Microsoft Office
2 years’ experience supporting Mac OS X and iOS
Solid understanding of Virtual Desktop Infrastructure (VDI) including Thin Clients
Wyndham Destinations (NYSE:WYND) believes in putting the world on vacation. Our global presence in 110 countries at more than 220 vacation ownership resorts and 4,300+ affiliated exchange properties distinguishes Wyndham Destinations as the world’s largest vacation ownership and exchange company, with North America’s largest professionally managed rental business. Each year our team of 25,000 associates delivers great vacations to millions of families as they make memories of a lifetime. Learn more at wyndhamdestinations.com. Our world is your destination.
Every year 3.5 million families entrust us with their vacation dreams. Through our unique brands, flexible ways to explore, and more destinations than anyone else, we make it easy to experience and enjoy the most amazing vacations around the globe. As the world’s largest vacation company, Wyndham Destinations provides access to unlimited possibilities to inspire your next vacation.
Wyndham Destinations is one family, one team of professionals who actively strive to provide our customers and each other with our signature Count On Me! Service promise. A promise to be responsive to needs, to be respectful in every way and deliver a great experience. It's more than a promise, at Wyndham it's been recognized as a commitment, visible in our awards including Newsweek's 100 Greenest Companies, Diversity Inc's 25 Noteworthy Companies and Ethisphere Institute Lists of the World's Most Ethical Companies amongst others. Come join the Wyndham family and discover the rewards for your career. http://careers.wyndhamdestinations.com/
Whether at work or on vacation - wherever your dream destination, wherever you see yourself—we help you get there.
A career at Wyndham Destinations offers you the following great benefit opportunities and more:
Competitive compensation package
Employee discounts on travel
Medical/dental and vision care plans
401(k) program that matches dollar for dollar up to 6% of salary
Flexible Spending Accounts, short & long term disability, life insurance & educational assistance
Community volunteer and global sustainability/green programs
Come and be part of One Family, One Team, One Company . . . Wyndham Destinations
The Company makes every effort to ensure equal employment opportunities for all individuals and abides by EEO and nondiscrimination provisions of all applicable federal, state, and local laws and regulations. If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.