Three Rivers Ambulance Authority Emergency Medical Dispatcher (EMD) in Fort Wayne, Indiana

Summary:

This position is responsible for receiving and processing requests for ambulance service via telephone and radio utilizing Medical Priority Dispatch and maintaining the System Status Plan.

Major Duties and Responsibilities:

  • Consistently receives emergency calls and enters them into the CAD system within 60 seconds, 90% of the time

  • Consistently achieves alert times within 30 seconds of call received time, 90% of the time

  • Consistently receives emergency calls and enters them into the CAD system within 60 seconds, 90% of the time

  • Demonstrates a working knowledge of all communications equipment to ensure intelligent reporting of equipment failures

  • Demonstrates the ability to apply the System Status Plan to daily operations

  • Demonstrates ability to maintain quality improvement program goals

  • Demonstrates the ability to modify the System Status Plan as needed for efficient operations

  • Demonstrates the ability to communicate professionally with residents, public officials, governmental entities and political leaders when necessary

  • Ability to direct resources during major/mass casualty incidents

Minimum Qualifications:

  • High School diploma or General Education Degree (GED)

  • Valid Certification – minimum of EMT-Basic

  • TRAA EMD Certification obtained within 6 months of EMD hire date

  • Obtain NAED EMD Certification within 1 months of EMD hire date

  • Good Computer skills and ability to multi-task

  • In the interest of public safety, the ability to speak in an unencumbered manner is a Bona Fide Occupational Qualification (BFOQ) for this position

Desired Qualifications:

  • One year field experience

Physical Demands:

Must be able to withstand considerable sitting and work a variety of shift hours while performing the duties of the job. The employee frequently uses hands to finger, handle or feel objects, tools, or controls; reach with hands and arms.

Position Title: Emergency Medical Dispatcher (EMD) Exempt (Y/N): No Reports To: Communications Manager