Community Health Systems Supervisor- Patient Access in Fort Wayne, Indiana


Under the direction of the Network Director, Patient Access Supervisor is responsible for the day-to-day operation and supervision of patient financial advocates and other support staff in an assigned area of the department which may include the Emergency Department, Admissions Team, Financial Counseling and Insurance Verification. Coordinates admissions process and communicates with physician offices, nursing and other service areas to promote timely and accurate registration process. Assures, through assigned staff, the appropriate verification of insurance benefits, pre-authorization/pre-certification when necessary, need/eligibility for financial assistance, and collection of applicable co-pays and/or deductibles, and assistance to patients and family members with resolution of all their financial needs by establishing payment arrangements or financial assistance determination. Staffs department as part of the registration team, responsible for call-in staffing, bringing issues to management for review and maintenance of time card management and approval. Required to take call rotating weekends as needed for staffing.

An equal opportunity employer.


  • Experience: Two years progressively more responsible experience in an acute care facility providing patient accounting services and/or registration services. Prior experience in leadership a plus. Education:

  • Minimum of a high school diploma or GED; additional course work and training a plus Job Knowledge & Skills:

  • Demonstrates strong working knowledge of processes related to area of assignment which may include hospital patient registration process, work assignment structure, account documentation, system operation, regulations and related communication protocol; general knowledge of third party payor requirements as they apply to hospital patient admissions; working knowledge of medical terminology per area of assignment.

Job: Registration

Organization: Lutheran Hospital of Indiana

Location: IN-Fort Wayne

Requisition ID: 1832980

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment.