Ascension Health Call Center Representative in Indianapolis, Indiana
Job ID: 265563
Call Center Representative
Additional Job Information
Title: Call Center Representative
City, State: Indianapolis, IN
Location: St. Vincent Health North Bldg
Department: Call Center 002
Additional Job Details: Full-Time Rotating, 40 hours Weekly, 3pm - 11pm Sunday through Saturday with every other weekend mandatory, Must be able to work overnight shift when needed (10pm - 7am). Will work 4 shifts during the week and every other Saturday/Sunday.
St. Vincent, part of Ascension, is a nonprofit, faith-based health system that is guided by our mission to provide compassionate, personalized care, especially for those who are vulnerable. St. Vincent is one of Indiana’s largest employers with 22 ministries serving 57 counties in central and southern Indiana. Our 134-year-old health system includes a wide range of services including cardiovascular care, women’s and children’s health, neurosciences, cancer care, orthopedics, bariatrics, primary care, emergency medicine, imaging, general surgery and long-term acute care.
The Call Center Representative answers incoming calls and performs triage of inquiries.
Responds to telephone and/or Internet inquiries from customers seeking information and/or resources., following a set standard.
Collects relevant caller data to assist with measurement, tracking and reporting activities.
Track inquires, questions and answers and provide resolution.
Performs additional clerical duties as assigned.
High School Education or equivalent required.
Associate's degree or Technical degree in a related field, or combination of High School degree and related experience preferred.
Multi tasking is required.
Call Center/phone experience preferred.
Medical Office experience preferred.
How To Apply
Service of the Poor. Reverence. Integrity. Wisdom. Creativity. Dedication.
These are the Core Values we uphold at St.Vincent.
If they describe you, you may be a good candidate to join our nationally-recognized team at one of our many Indiana ministries.
To view our job openings, visit www.stvincent.org/jobs
To apply for a position online, click the "Apply Now" button.
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The Spirit of Caring
Equal Employment Opportunity
St.Vincent is an EEO/AA Employer M/F/Disability/Vet. Please click the link below for more information.
EEO is the Law Poster Supplement
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
St. Vincent, a member of Ascension Health, participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
E-Verify (link to E-verify site)