Anthem Mgr Implementation- Indianapolis or Louisville PS5872 in Indianapolis, Indiana

Mgr Implementation- Indianapolis or Louisville PS5872


Location: Indianapolis, Indiana, United States

Field: Membership & Enrollment

Requisition #: PS5872

Post Date: 4 days ago

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of healthcare .

This is an exceptional opportunity to do innovative work that means more to you and those we serve atone of America's leading health benefits companies and a Fortune Top 50 Company.

This is a people management role. This position will have direct reports.

The Manager Implementation will be responsible for the development, execution, and management of account services activities, successfully implementing the strategy and managing the strategy on an on-going basis. Essential duties to include, but are not limited to:

  • Directs the development, execution, and management of account services activities including program sales support, program implementation and account specific business plan development and execution.

  • Oversees the development of management control processes for customers and implementation plans to ensure customer needs are met, contractual obligations are attained or exceeded, and quality improvement initiatives are executed when needed.

  • Ensures effective pricing strategies meet program design requirements and effective collaboration with all entities.

  • Ensures completion of all critical deliverables from multiple disciplines within Anthem to assure timely and accurate implementation of our customers' benefit plans.

  • Oversees the development of responses to proposals based on customer expectations and requests.

  • Develops budgets and retention goals for unit.

  • Hires, trains, coaches, counsels, and evaluates performance of direct reports.

  • Requires a BA/BS and 8-10 years of experience managing business operations and/or customer relationship; or any combination of education and experience, which would provide an equivalent background. MBA preferred.

  • Project Management Professional (PMP) designation desired.

  • Experience managing senior level staff and health industry experience preferred.

  • Excellent customer service skills required.

  • Excellent oral, written and interpersonal skills required.

  • Strong problem-solving, project management and PC skills required, specifically Microsoft Office Suite.

  • Travel required.

  • Knowledge of WGS, SalesForce preferred

  • Knowledge of Indiana or Kentucky insurance market

This position must sit in our Indianapolis or Louisville office.

Anthem, Inc. is ranked as one of America’sMost Admired Companies among health insurers by Fortune magazine and is a 2017 DiversityIncmagazine Top 50 Company for Diversity. To learn more about our company andapply, please visit us at EOE. M/F/Disability/Veteran.